Sushmitha Anantha, IFPUG director of Non-functional Sizing Standards.
You may have heard a popular quote from Peter Drucker, a renowned Austrian-American management consultant and author, “You cannot manage what you cannot measure.”
But:
- Can we systematically measure how a system fulfills non-functional requirements (NFRs)?
- How can we break down a broad requirement like “response time under two seconds in 95% of interactions”?
- How do these measurements evolve in the context of AI—particularly AI-powered chatbots?
In the evolving landscape of intelligent automation, ensuring that chatbot systems meet critical NFRs is essential for delivering reliable, secure, and scalable user experiences. This presentation introduces a structured approach to measuring and validating five key NFRs—response time, security, scalability, accessibility, and auditability—using the IFPUG SNAP method. By quantifying these requirements, teams can define measurable targets that inform capacity planning, risk assessment, and cost estimation. The session will also provide a foundational understanding of the SNAP method to support the practical application of NFR measurement in AI chatbot systems.
Key Topics
- How to apply SNAP points to an AI based System.
- dentifying and measuring non-functional software requirements
Benefits for Participants
- Learn how SNAP Points can be applied to an AI based system