Topic: The Journey to Organizational Efficiency by Optimizing Performance Measurements
Identifying and tracking performance as it relates to delivering services is no easy task. ASU has developed a model which utilizes performance measurements to minimize risk and maximize vendors’ profits without increasing costs to the client. Learn how this model works from 18 years of research, 1000+ tests/projects, $4.7 Billion, 95% client satisfaction ratings. Case study results are presented to show how the performance measurements are created, implemented, and tracked.
BIOGRAPHY
Kenneth T. Sullivan, PhD
Associate Professor
Arizona State University, School of Sustainable Engineering and the Built Environment
Sullivan specializes in performance measurement, risk management, best value contracting, and accountability systems. His research processes have generated over $5 Million in research funding and have been implemented in IT, business services, and construction projects valued at over $2.5 Billion. In addition to all types of design and construction delivery, he has led project efforts in networking systems, software, campus dining, sports media rights, radio systems, furniture, health insurance, document management, and others. Prof. Sullivan possesses Bachelor of Science and a Master of Science degree in Civil and Environmental Engineering, an MBA in Real Estate and Urban Economics, and a PhD in Civil and Environmental Engineering, all from the University of Wisconsin – Madison. He has authored over 100 peer reviewed publications, co-created a Master’s Degree program in Facility Asset and Project Management, is the secretary of research of the international CIB Working Commission in performance measurement, and won the 2012 Teaching Award for the Ira A. Fulton School of Engineering at ASU.